PJH has made a major investment in a brand new, next generation Partners Portal™ Platform, designed to deliver an enhanced, faster and more intuitive digital experience for its customers.
The investment forms part of PJH’s ongoing commitment to being its customers’ FIRST CHOICE, reflecting the increasingly important role digital services play in helping customers manage their business with PJH.
When first introduced, the Partners Portal™ set a new benchmark for the sector and helped establish PJH at the forefront of digital customer service within the KBB industry. Since then, it has become a key part of how many customers work with PJH, providing access to online ordering, account information, product details and important service updates.
The newly launched Portal builds on those foundations with a fresh look and feel, improved navigation, clearer product information, enhanced filtering, and a faster, more streamlined ordering process.
Brett Jenkinson, Retail Channel Director at PJH, said: “The PJH Partners Portal™ has become an integral part of the service we provide and, as our customers’ expectations of digital services continue to develop, it is important that we continue to invest in it.”
“This is much more than a visual refresh. We have created the next generation of the Portal, with a platform that makes the everyday customer experience simpler and more intuitive, while also giving us much greater flexibility to evolve alongside our customers’ needs.
“Ultimately, the investment is about making PJH even easier to do business with. Our ambition is always to be our customers’ ‘First Choice’ and that means continually looking at every part of the service we provide and investing where we can to make a genuine positive difference to the customer experience.”
Importantly, the new digital platform has been designed to give PJH greater flexibility to introduce additional features, functionality and service improvements over time, ensuring the Portal can continue to evolve in line with changing customer requirements and advances in digital technology.
It also provides a more flexible and scalable foundation for future development, enabling PJH to respond more quickly to customer needs, introduce improvements more efficiently and continue strengthening its digital service without the need to wait for major redevelopment cycles.
The next generation Partners Portal™ represents a significant further investment in PJH’s digital capabilities and is focused firmly on making it easier, quicker and more convenient for customers to do business with the company. This forms part of a wider programme of digital investment at PJH, supporting the company’s ongoing commitment to customer service.
Customers can access the new Partners Portal™ at www.partners.pjh.uk, or for further information contact the PJH sales team on 0345 450 8932.
